Issued 01 Jul 2026 · 15 clauses · Read before you book any quest
Plain-language summary Not a replacement for the full terms below: book only what you can travel on the confirmed dates, refunds follow the cancellation window at the time of booking, and you're responsible for your own visas, passports, and travel insurance unless we've said otherwise in writing.
By accessing GlobeQuestHub, creating an account, or booking a quest, package, flight, stay, or any related service through our platform, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services. These terms apply to all visitors, users, and travelers who access or book through GlobeQuestHub.
These terms form the entire agreement between you and GlobeQuestHub in respect of your use of the platform, and they supersede any prior understanding, whether written or verbal, relating to the same subject matter. Where a specific quest, promotion, or local partner imposes additional conditions, those conditions will be presented to you clearly at the relevant point in the booking flow and will apply alongside, rather than instead of, these terms.
To keep this document readable, we use a handful of recurring terms throughout. Where any of these words appear with a capital letter elsewhere in these Terms & Conditions, they carry the specific meaning set out below rather than their everyday sense.
Where a term is used in the singular, it should be read to include the plural where the context requires, and vice versa. Headings in this document are included purely for ease of navigation and do not themselves affect how any clause is interpreted.
All bookings made through GlobeQuestHub are subject to availability and confirmation by the relevant local partner. A booking is only considered confirmed once you receive a confirmation email or in-app notification with a booking reference number.
You are responsible for reviewing all itinerary details, traveler names, and dates before confirming. Errors reported within 24 hours of booking will be corrected free of charge where possible; corrections requested after this window may incur a change fee from the local partner.
Group bookings made on behalf of other travelers require the person completing the booking to confirm that they have obtained the necessary consent from each individual included in the reservation. If any element of a quest becomes unavailable after you have paid, we will notify you promptly and offer a comparable alternative, a partial refund, or a full refund for the affected portion, whichever is most appropriate to the circumstances.
Prices displayed on the platform are shown in the currency selected at checkout and include applicable taxes unless stated otherwise. Prices may fluctuate based on demand, seasonality, and currency exchange rates until full payment is received.
Once a payment, or an agreed installment of a payment, has been successfully processed, the corresponding portion of your booking is locked in at that price regardless of later fluctuations. If a technical error results in a quest being displayed at an incorrect price, we reserve the right to cancel the affected booking and issue a full refund, and we will always notify you before doing so rather than silently adjusting the amount charged.
Accepted Methods
Major credit/debit cards, UPI, and select digital wallets.
Partial Payments
Available on select quests, with balance due before a specified date.
Cancellation policies vary by quest and are shown at checkout before you confirm payment. As a general guide:
| Notice Before Departure | Refund |
|---|---|
| 30+ days | 90% refund |
| 15–29 days | 50% refund |
| 48 hours–14 days | 25% refund |
| Less than 48 hours / no-show | Non-refundable |
Flash-deal and flight-inclusive fares may carry stricter, non-standard cancellation terms, always disclosed prior to booking.
Where GlobeQuestHub or a local partner is responsible for a cancellation, such as a quest being withdrawn from the platform after you have already paid, the refund table above does not apply and you will instead receive a full refund or, if you prefer, credit toward a future booking of equal value. Refunds are processed to the original payment method and may take several business days to appear, depending on your bank or card issuer's own processing times.
You are solely responsible for ensuring you hold a valid passport, visa, and any required permits or vaccination certificates for your destination. While GlobeQuestHub may provide checklists or facilitate visa assistance as a courtesy, we do not guarantee visa approval and are not liable for denied entry, missed connections, or cancellations resulting from incomplete or invalid documentation.
Requirements can change at short notice and vary by nationality, so we recommend confirming current entry rules directly with the relevant embassy, consulate, or official government resource well ahead of departure, rather than relying solely on information provided at the time of booking. If a destination introduces new entry restrictions after your booking is confirmed, the cancellation terms in Clause 05 will still apply unless the change is treated as a force majeure event under Clause 12.
Certain quests involve physical activity, remote locations, or higher-risk conditions (trekking, watersports, high-altitude travel). You confirm that you are medically fit to participate and will disclose any relevant conditions to your local partner in advance.
Travel insurance covering medical emergencies, evacuation, and trip cancellation is strongly recommended for all bookings and mandatory for high-altitude or adventure quests.
Local partners leading adventure or physically demanding quests may require you to sign an additional waiver or complete a health declaration on arrival; failure to do so may result in you being unable to participate in that portion of the itinerary without entitlement to a refund. We encourage travelers with pre-existing medical conditions to consult a physician before booking any quest involving significant altitude, exertion, or remote medical access.
GlobeQuestHub acts as an intermediary connecting travelers with independent local partners, airlines, and accommodation providers. While we vet our partners, we are not directly liable for their acts, omissions, delays, or service quality beyond what is required by applicable consumer protection law.
Our total liability for any claim arising from a booking is limited to the amount paid for that specific booking, except where such limitation is not permitted by law.
Nothing in this clause is intended to exclude or limit liability for death or personal injury caused by our own negligence, fraud, or any other liability that cannot lawfully be excluded. Where a local partner's own terms provide additional protections or guarantees to travelers, those protections remain available to you alongside, and are not reduced by, this clause.
You agree to use the platform lawfully and respectfully: no fraudulent bookings, no abuse toward local partners or support staff, and no misuse of promotional credits or referral programs. GlobeQuestHub reserves the right to suspend or terminate accounts found in violation of these terms, including cancelling associated bookings.
Before any suspension or termination for suspected misconduct, we will generally attempt to contact you to understand the circumstances, except where doing so would risk further harm, such as active fraud or a genuine safety concern for a local partner or another traveler. Where a booking is cancelled as a result of a conduct violation, any applicable refund will be assessed in line with Clause 05, taking into account the nature of the violation involved.
All content on GlobeQuestHub, including logos, itineraries, photography, and written guides, is owned by or licensed to GlobeQuestHub and may not be reproduced, distributed, or used commercially without prior written consent.
If you submit a review, photograph, or other content to the platform, you grant GlobeQuestHub a non-exclusive, royalty-free license to display and promote that content in connection with our services, while you retain ownership of what you created. We will remove submitted content on request, except where doing so would be inconsistent with a legal obligation, such as a retained booking record.
Your personal data is collected and processed in accordance with our Privacy Policy, which covers what we collect, how it's used to fulfil bookings, and your rights to access or delete your data.
Where a booking requires us to pass information to a local partner, airline, or accommodation provider, that sharing is limited to what is reasonably necessary to deliver the quest, as described more fully in our Privacy Policy. Any dispute concerning how your data has been handled should be raised with our privacy team using the contact details set out in that policy, and will be treated with the same seriousness as any other clause in this agreement.
GlobeQuestHub is not liable for delays, cancellations, or service failures caused by events beyond reasonable control, including natural disasters, extreme weather, pandemics, political unrest, strikes, or government travel restrictions. In such cases, we will work with local partners to offer rescheduling or credit where possible.
Where a force majeure event affects only part of a quest, such as one activity within a longer itinerary, we will make reasonable efforts to substitute a comparable alternative rather than treating the entire booking as void. If no reasonable alternative or rescheduling option is available within a sensible timeframe, either party may treat the affected portion of the booking as cancelled, and any refund will be handled fairly in light of the circumstances rather than strictly under the standard cancellation table.
These terms are governed by the laws of India. Any disputes arising from your use of GlobeQuestHub will be subject to the exclusive jurisdiction of the courts located in the city of our registered office.
Before initiating formal legal proceedings, we encourage you to first raise any dispute with our support team, since most disagreements over a booking, refund, or itinerary change can be resolved directly and far more quickly than through litigation. Nothing in this clause prevents you from relying on any mandatory consumer protections available to you under the law of your own place of residence, where such protections apply.
We may update these Terms & Conditions periodically to reflect changes in our services or legal requirements. Material changes will be notified via email or an in-app banner at least 7 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance.
If you have an existing confirmed booking at the time a material change is made, the terms that applied when you booked will continue to govern that specific quest, unless the change is required by law or is necessary for safety reasons. For all bookings made after a revision takes effect, the updated terms will apply in full, and the "Issued" date at the top of this page will always reflect the most recent version.
Questions about these terms? Our team is happy to walk through anything before you book, and we're just as reachable after your quest has been confirmed if a question or concern comes up along the way.